
U.S. firms employ more than 1.6 million call center operators in places like Bangalore, India.
Education crisis or opportunity? CEO complains of a skilled-worker shortage
Outsourcing U.S. jobs is a hot-button political issue, along with the economy and unemployment, this election year. But what happens if there aren't enough Americans qualified to do the jobs U.S. firms would otherwise outsource? The head AT&T said on Wednesday that the phone company was having trouble finding enough skilled workers to fill all the 5,000 customer service jobs it promised to return to the United States from India.


